Customer Support Center
Need a hand? SlotsWise customer team is on hand to help with questions, account-related issues, technical concerns or general feedback. Our advisors can guide you through offers, registration queries, verification steps and basic troubleshooting, and will point you to safer-gambling resources when required. If you prefer another contact route, Slots Wise offers email and phone options so you can choose the most convenient channel for your enquiry.
| Department | Contact |
|---|---|
| Customer support | [email protected] (24/7 direct support, expected response within 24 hours; languages: English) |
| General enquiries | [email protected] (business enquiries and account queries; responses usually within 48 hours) |
| Affiliate enquiries | [email protected] (partner programmes, marketing and payouts; manager assigned within 2 working days) |
| Phone | +44 20 7430 5271 (local UK line; call charges may apply; Mon-Fri 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
For detailed requests, account-related issues or any case requiring documents or explanations, email is our preferred contact method at [email protected]. Please include a clear subject line, your account username and up-to-date contact details to avoid delays. SlotsWise aims to respond promptly, but providing full information up front helps speed resolution and reduces follow-up requests.
Send Us a Message
Contact SlotsWise Name Email Message Send message This sends your enquiry to the SlotsWise support team. For partnership or media queries, please reference "Partnership" and the Slots Wise team will follow up. We aim to respond as soon as possible.Response Time
Our support team aims to respond to most enquiries within one business day. Simple questions and account updates are usually handled quickly, while more complex cases such as identity checks or payment disputes may require additional time to investigate. We’ll keep you informed of progress and provide an estimated resolution timeframe if a matter needs further review.
Feedback
At SlotsWise we welcome your feedback, suggestions and ideas to improve the site. Tell us about usability issues, feature requests or offers you’d like to see. All messages are reviewed carefully and used to help refine content, design and user experience. If you prefer, contact Slots Wise with screenshots to speed up our review and response.